四六级

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　　投诉信

Dear Customer Service Department,

　　Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.

　　The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

　　As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

　　Enclosed are copies of invoice and delivery order for your reference.

　　Yours truly,

　　Li Ming

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