四六级

　　英语六级听力改革后，考试题型变化较大，包括长对话、听力篇章和讲座，大家平时要有针对性的加强练习。本文是小编为大家提供的英语六级听力音频在线练习第10套短文2，希望对大家更好地进行2017年6月英语六级备考有帮助。

英语六级听力音频在线练习第10套短文2.mp3

　　Questions 13 to 15 are based on the passage you have just heard.

　　13

　　A.Telephone the vendor immediately.

　　B.Write a letter of complaint.

　　C.Take legal action.

　　D.Argue with the vendor.

　　14

　　A.They pay no attention to customers' complaints.

　　B.They are pleased to answer customers' complaints.

　　C.They are not likely to refund customers' money.

　　D.They may replace defective products first.

　　15

　　A.To break off a deal.

　　B.To ruin the vendor's reputation.

　　C.To ask for compensation.

　　D.To give vent to their anger.

　　Passage Two

　　Not every service or product meets your satisfaction. When you are dissatisfied, you should voice your dissatisfaction. One reason for doing so is to help the vendor know there is a problem. The problem may have been created at a lower level in the vendor's company, and the vendor himself may know nothing about it at all. You help him when you bring weaknesses or failures to his attention.

　　(13) A second reason for writing a letter of complaint to a vendor is to seek compensation. You may not wish to pursue the matter so far as to take; legal action, but you may wish to give the vendor the opportunity of making good. (14) Most vendors value their business and reputation, and they may actively replace defective goods or refund money when necessary. This is the preferred way of making a vendor answer your complaint. No vendor likes to do so, but your carefully worded letter of complaint may motivate him to do so.

　　When you write a letter of complaint, you'd better keep these tips in mind: Firstly, be polite, though firm. You will not win a vendor's cooperation by anger. Secondly, be reasonable. Show logically and factually that the fault lies with the vendor. Thirdly, be specific about what is wrong and what you want. (15) Lastly, tell how you have been hurt or inconvenienced by the problem. This strengthens your argument for compensation.

　　13. According to the speaker, how can you express your dissatisfaction?

　　14. According to the passage, how do most vendors deal with customers' complaints?

　　15. Why do the customers express the inconvenience caused by the problem?

　　参考答案：

　　【小题13】B

　　【小题14】D

　　【小题15】C

　　习题解析：

　　【小题13】短文开头部分提到，当你对卖家的服务或商品不满时，你应该表达出来，接着谈到了这么做的原因，在谈到第二个原因时提到了表达不满的方式可以是写投诉信。因此答案 B 符合短文内容。

　　【小题14】短文中提到，大多数卖家看重他们的生意和名誉，他们会主动替换有瑕疵的商品或在必要时退款。因此选项 D“他们可能先替换有瑕疵的商品”符合短文内容，为正确答案。

　　【小题15】短文最后部分提到，你应该告诉卖家因为他们的问题给自己带来了怎样的伤害或不便，这可以让你要求赔偿的论据变得更有说服力。因此选项 C“要求赔偿”符合短文内容。

　　以上就是英语六级听力音频在线练习第10套短文2的全部内容，祝大家2017年6月英语六级考试顺利通关！

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